I hereby ACCEPT the following conditions:
P.O. BOX EXPRESS agrees to provide THE CLIENT with air and sea transport services for cargo, packages and documents from Miami to Panama under the rates set out in the current rate schedule.
I am responsible for, and agree to pay, all transactions generated by me or by any person using my account.
I understand that purchases made through P.O. BOX EXPRESS may be collected in three ways:
- Delivered at branches, as announced through P.O. BOX EXPRESS communication channels (email, website, social media).
- Home delivery within the metropolitan area for an additional fee based on the distance to the delivery point and the characteristics of my packages or cargo.
- Delivery to the rest of the provinces through a transport carrier, for an additional fee set by the carrier I choose, which is responsible for any issue that may occur in transit after P.O. Box Express dispatches the shipment.
I understand that P.O. Box Express will not be liable for loss, theft or damage of items shipped through these transport carriers.
I will pay for P.O. BOX EXPRESS services with the credit or debit card I specified, plus its transaction fees; otherwise, I will pay all charges on delivery using cash, checks, bank transfers and/or the payment methods provided by the company.
I understand that P.O. Box Express only accepts cash bank deposits.
I understand that P.O. Box Express reserves the right to accept or refuse any checks I wish to use to pay for services.
All charges must be paid upfront.
I will receive by email information reviewed and/or generated by P.O. BOX EXPRESS informing me of promotions and events organized by P.O. BOX EXPRESS on its own or together with sponsors or sponsored parties.
Mail and/or packages received in my account that are not collected, for reasons attributable to me, after one hundred days will be destroyed or deemed abandoned, without any liability for P.O. BOX EXPRESS.
That before the one hundred days, for my air cargo, I will pay the following surcharges for storage or non-payment: 30 to 51 days (15%) / 60 to 90 days (30%) / 91 to 100 days (100%).
That for my sea cargo I will be entitled to 5 business days after being notified of availability and/or the invoice, after which I will pay US$0.50 (fifty cents) per CFT (cubic foot) per calendar day for storage at any P.O. BOX EXPRESS location.
P.O. BOX EXPRESS will clear and pay taxes on all packages arriving to my account whose value does not exceed $1,000.00 without prior notice. I agree to pay these amounts as soon as they are invoiced to me.
I acknowledge that it is P.O. BOX EXPRESS policy not to clear packages that have remained more than 25 days in the Bonded Warehouse.
I release P.O. BOX EXPRESS from all liability if any of my suppliers delivers mixed or incorrect shipments, or does not write my address correctly, including the essential PBE prefix and account number (mailbox or customer code).
P.O. Box Express is committed to assisting you with any issue that may arise; however, we are not responsible for packages that do not arrive, deliveries that exceed the shipping time, or packages that do not arrive in the expected condition.
If I receive packages or mail that do not belong to me or to the persons authorized on my mailbox, I agree to report it and return it immediately in the same condition in which I received it. Should I open, use or damage it, I agree to pay its full value, taxes and transport.
P.O. BOX EXPRESS accepts no liability for packages or mail whose proof of delivery does not bear the signature of one of our employees and/or partners in Miami.
P.O. Box Express is not responsible for packages delivered by USPS; I understand that USPS frequently makes delivery errors and that this may lead to the loss of my purchased item.
I understand that any claim for loss of goods that may be caused by P.O. BOX EXPRESS must be submitted to P.O. BOX EXPRESS within 7 business days after the package has been delivered, and will be covered up to a maximum of one hundred US dollars against the original invoice for the item.
P.O. BOX EXPRESS does not insure and is not responsible for packages containing stamps, jewelry, unprocessed gems or precious metals, checks, manuscripts, stocks, tickets or travel fares of any kind, automobiles, ship, airplane or architectural models, perishables of any kind, neon signs, antiques, plasma or LCD televisions or similar technology items; if I send it or it is sent to me, it is at my sole and own risk.
P.O. BOX EXPRESS does not transport money or any other document that represents monetary value and can be cashed by the bearer.
The client will be responsible for any prohibited item they attempt to import. P.O. Box Express will not be responsible for items brought in by the Client. We only offer the service of bringing in cargo, packages, documents and online purchases.
It is strictly prohibited to bring in merchandise classified as Dangerous Goods, firearms, medicines or any product of questionable origin, as well as any merchandise whose store’s or seller’s country of origin affects its credibility.
Under no circumstances does P.O. BOX EXPRESS allow money to be brought in or sent through its services, and it expressly informs its clients that doing so may constitute a crime prosecuted by local authorities; for this reason, it is Company policy to report anyone who allows or uses our services for such purposes.
I understand that the transit times published by P.O. Box Express are neither promised nor binding, since its service depends on companies, government entities and external factors that could extend the delivery time.
Under no circumstances will P.O. BOX EXPRESS pay the client fines or compensation of any kind for late arrival of mail or packages.
I acknowledge that all imports entering the national territory are subject to taxes, which will be determined based on the value of the merchandise, its insurance and freight (CIF).
Any compensation resulting from the proven liability of P.O. BOX EXPRESS for loss of or damage to uninsured merchandise is limited to a maximum of one hundred US dollars against the original invoice for the item.
I acknowledge that P.O. BOX EXPRESS may terminate this contract immediately and unilaterally for just cause if I, or anyone authorized on my account, engage in any of the following actions:
- Misusing the service, whether by violating ethics, morals and/or US or Panamanian law.
- Offending or insulting, individually or jointly, P.O. BOX EXPRESS representatives and/or employees, whether physically, verbally or in writing.
- If my individual demands or needs make it materially impossible for P.O. BOX EXPRESS to comply under the service standards communicated to the client.
P.O. BOX EXPRESS may modify its service rates whenever it deems necessary, with prior notice to its users through any of its communication channels.
I understand that P.O. Box Express operates under the international standards defined by IATA (International Air Transport Association), which state that all cargo, whatever its shape, has two characteristics, actual pounds and/or volumetric pounds, and that actual pounds will be used for air cargo billing.
I agree that P.O. BOX EXPRESS and the risk-assessment and online-transaction companies that work with P.O. BOX EXPRESS may access and use the relevant communications in order to provide the services needed to carry out the transactions related to the client’s purchase.
If I require P.O. BOX EXPRESS to handle my purchase directly, I understand that P.O. BOX EXPRESS requires 100% payment of the order before it is placed, and that once the item’s arrival in Panama is confirmed, I agree to pay for the import service. If I do not pay the amount owed within a maximum of 60 days, P.O. BOX EXPRESS will not be responsible for refunding the amount previously paid or for delivering the purchased item.
I understand and accept that P.O. BOX EXPRESS will not process purchases and payments made through the mailbox service by minors.